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Get In Touch

If you would like more information about bio island or have a question please reach out to us.

Thank you for your interest in our products.

Please contact us using the form below or email info@thejbx.com.au.

Our office hours are Monday-Friday, 9.00 am–4.30 pm AEST, and enquiries will be answered during business hours.

Please make sure you check your junk email in case our reply was sent there by mistake.

You can also check out our Frequently Asked Questions section on each product page to see if your question has been answered. Please note, if you would like to submit your enquiry in Chinese, our General Agent in China can assist you through their official “Bio Island” Weibo account. They will forward your enquiry and information to us.

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Office Hours

Monday - Friday, 9am - 4:30 pm AEST

Email

info@thejbx.com.au

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Frequently Asked Questions

Our Bio Island Authenticator App is available for download to consumers via android and Apple app stores.

The app provides consumers with a convenient way to verify products information at anytime and anywhere; thus, consumers can gain a better understanding of Bio Island products.

Through the Bio Island Authenticator app, you can use your phone to take a photo of the brand logo on our products and upload it to the app to verify product information.

You are able to use the app with your latest purchase of Bio Island products.

Our product information identification system only includes the Bio Island Authenticator App and the official Wechat account of our general agent in China. Any other methods, web pages, tools, etc. are not officially recognized channels. To ensure the product identification information is accurate, please identify and verify the product information through the officially designated channels.

The contact us page on Bio Island official website and the official Bio Island Weibo account from our general agent in China can still provide you with product consultation services.

To download today visit the below links:

Android & Google Play apps – https://play.google.com/store/apps/details?id=com.hwd.baiaode

Apple Store – https://itunes.apple.com/au/app/bio-island-authenticator/id1460744350?mt=8
We have listed allergen information on the relevant product page on our website and have started to introduce onto our labels under our active ingredients list, this is for the most common allergies such as dairy or soya oil. It is always best to consult with your healthcare professional who knows your personal health history before taking a new product if you have an allergy or intolerance.

Please note that all Bio Island products are gluten free, and contain no artificial preservatives or flavours.
All Bio Island products are products made locally in Australia.
Bio Island DHA for Pregnancy and Bio Island Milk Calcium Bone Care are both suitable for use during pregnancy and breastfeeding.
Unfortunately, none of the products currently in the Bio Island product range are suitable for vegetarians or vegans due to the presence of animal products, e.g., bovine gelatine, milk powder, fish oil etc.

Bio Island DHA for Kids and DHA for Pregnancy are both suitable for vegan or vegetarians, only when the capsule is pierced and only the oil is consumed. However, this is personal preference as some vegetarians or vegans may not want to consume due to the oil having touched the bovine gelatine capsule.