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Frequently Asked Questions (FAQs)

Your family’s health is always our top priority and we are always here to help in ensuring you have peace of mind when using Bio Island products. To do this we have added this FAQ which you can check for more information about our products. If you cannot find what you are looking for below or you are unsure about any information regarding Bio Island products, please feel free to send us an enquiry through the contact us page. We are always happy to help!


Why are Bio Island DHA, Milk Calcium, Cod Liver + Fish Oil and Lysine Starter for Kids suitable to take from birth?

Nutrients such as DHA, Calcium, Vitamin A and D are essential for the development of brain, nervous system and bones in infants. Before birth, these nutrients are transported from the mother’s body via the placenta to the child, to help and aid growth. After birth, metabolism, which refers to the process your body uses to convert what you eat and drink into nutrients for your body to use, decreases in a child’s body. Infants need breastfeeding and good supply of nutrients, so they can maintain healthy development. For new born infants, as the digestion system is not completely developed, breastfeeding (or other required forms of feeding) can usually supply all the nutrients the child needs for the first few weeks. After this period, the demand for nutrients will keep increasing in children and sometimes a child’s dietary intake may be inadequate. It is recommended infants aged 0 - 6 months are breastfeed exclusively, please consult your healthcare professional should you have any questions about your personal circumstances. We have formulated our Bio Island kids range to be suitable from 0 months+, as children might need additional nutrients to help fill nutritional gaps for their development and achieve the best possible health. To do this we have ensured that all nutrients from our products have an age appropriate dosage and that each dose falls within the recommended daily intake for these nutrients. Find out more about this below.


Can young infants and children take more than one Bio Island Product at a time?

Yes, as each product contains different ‘active’ ingredients and at different levels, such as DHA, Calcium and Vitamin A & D. Active ingredients is what makes the product work and help the body attain healthy nutrition. The active ingredients in our product when combined fall within the recommended usage by authorities such as the World Health Organization (WHO) and the National Health and Medical Research Council (NHMRC) in Australia.

For example the recommended usage from WHO and NHMRC for vitamin D is 5 µg per day for infants between 0 – 6 months old. Our milk calcium contains 2.5µg of vitamin D and our cod liver + fish oil contains 0.75µg of vitamin D, combined the total is 3.25µg for infants from 4 weeks – 6 months old. This may help your child to reach the recommended daily intake for nutrients they may be lacking. It is always important to remember that nutritional supplements should not replace a balanced diet.

Can my child take Bio Island products for a long period of time?

Yes, Our Bio Island products are complementary medicines or nutritional supplements which can be taken for long periods of time based on the recommended daily usage. These categories of products are broad spectrum vitamins, minerals and other active ingredients which may contribute to health or maintaining general wellbeing in some way.

These types of products should not replace a balance diet and for any specific health concerns or side effects it is always best to consult your healthcare professional.

Can children with lactose intolerance take Bio Island Zinc chewable tablets?

Many people find the terms ‘lactose intolerance’ and ‘milk allergy’ confusing. While they may share similar symptoms, they are entirely different conditions. Lactose intolerance is a digestive problem, while a milk allergy involves the immune system.

Lactose intolerance occurs in both adults and children who cannot fully digest lactose, a sugar found naturally in cow’s milk. The reason for this is due to lactase deficiency, which is a natural enzyme made by your intestinal tract that digests lactose. Milk allergies is a true food allergy which causes severe reactions to particular foods triggered by your immune system. You and your child can be tested from milk allergies or lactose intolerances.

Bio Island Zinc chewable tablets, which are suitable for children over 1 year old, aim to supplement zinc in children. With considering the potential condition of lactose intolerance occurring in children we have formulated our chewable zinc tablets with just a small amount of milk powder per tablet. The total intake of milk powder per recommended dose is not enough to cause side effects associated with lactose intolerance.

If your child is diagnosed with a milk allergy, it is best to consult with your health professional or pharmacist before use.

Why is there a difference sometimes in colour/taste/smell for Bio Island products?

We use natural ingredients for all our Bio Island products; this means that the environment and seasons may affect the product's appearance slightly. An example of this is our Bio Island Milk Calcium which uses a natural dairy source and this may change in colour due to the cow’s diet throughout each season. The small differences is in the inactive properties only, the changes in appearance have no affect on our formulation or nutritional content. This means that colour, tastes or smell of the natural ingredients have no impact on final nutritional product. We always monitor and test each batch to ensure that the nutritional content remains the same, so you can be assured that you are receiving the same benefits each time – which is of the upmost importance. For personal preference you can also mix the capsules contents into food or drink.

Why are the capsules harder or softer sometimes?

Again this is due to using natural ingredients and may slightly change from season to season. The capsule shell may also be affected by long distance travel and temperatures; this is why we suggest storing below 30 degrees.

When I open a bottle why is there powder on the inside or rim?

For some of our Bio Island products we have capsules that are a 2 piece capsule containing powder. During transport, the capsules inside the bottles will move around slightly and depending on this movement, may cause very small traces of powder from inside the capsule to coat the inside packaging or rim of the bottle. If this does occur, the capsules are still safe to consume and the capsules are not broken. The traces of powder are safe as they come from the 2 piece capsules, and will have no effect on the capsules.

It is always best to handle the product with care and store as directed.

Have our Bio Island formulations changed?

Our Bio Island products have not changed any part of the formulation or ingredients, and we continue to use the same original formulations. Bio island products are listed complementary medicines and further information about each product can be found when searching the AUST L number for each product.

Customers of our Bio Island products may notice slight variations of font and spacing printed for our expiry and batch information, from time to time. As we increase our production to meet customers’ needs we are implementing more production lines to supply the products you love. Each production line may use varied font and spacing for this information and we will ensure product quality and safety is our highest priority. If you are ever concerned please send the batch and expiry information and we can verify the details for you.